Patient Relation Officer

Key Responsibilities

• Welcome and assist patients and their attendants with a professional and empathetic approach.
• Coordinate patient appointments, admissions, discharges, investigations, and follow-ups.
• Address patient queries, concerns, and complaints promptly and professionally.
• Coordinate with doctors, nursing staff, billing, diagnostics, pharmacy, and other departments.
• Explain hospital processes, services, and relevant procedures to patients and attendants.
• Monitor patient requirements and ensure timely resolution of service-related issues.
• Maintain accurate patient-related records and documentation.
• Follow hospital policies, SOPs, safety standards, and confidentiality requirements.
• Collect patient feedback and communicate recurring issues to management.
• Support patient satisfaction and service-quality initiatives.
• Assist in emergency situations by coordinating with the appropriate hospital teams.
• Maintain professional communication and a patient-centric approach at all times.

Preferred candidate profile