Patient Experience
Max Healthcare · Remote · onsite · Posted 1d ago
Undisclosed9–14 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Core Responsibilities1. Feedback Collection & Data Analysis
- Administer patient experience surveys and collect supplemental feedback (complaints, compliments, exit surveys).
- Analyze trends and identify opportunities for improvement in service delivery.
- Investigate and resolve patient grievances promptly; escalate as necessary and monitor resolution follow-up.
- Advocate for patients across departments and ensure clear, empathetic communication throughout the care journey
- Design and deliver training programs focused on empathy, communication, and service excellence behavior.
- Coach frontline staff and clinical leaders to embed patient-first mindset across the organization
- Lead projects to improve key experience metrics—like reducing wait times, improving wayfinding, and standardizing patient transitions.
- Coordinate with non-clinical teams (e.g. marketing, IT, operations) to align messaging and service touchpoints
- Author concise, visually compelling reports and presentations summarizing performance against targets.
- Translate data into actionable recommendations and partner with leadership to prioritize initiatives
- Facilitate patient advisory councils or focus groups to gather input and refine service expectations.
Sourced from naukri
Skills
Trend AnalysisPrimary ResearchMarket Researchservice deliverytraining programsBusiness AnalysisPatient CareCulture BuildingStrategic InsightsService RecoverySQLProject ManagementCommunication Skillsdata analysisService ExcellenceBuilding Design
About Max Healthcare
Max Healthcare
Healthcare
15.1k+
employees
2001
25 years old
Delhi/NCR, New Delhi
India
About
Max Healthcare is Indias leading providers of world class healthcare services.
Industries
HealthcareHealthcare / Pharma
Employee ratings
3,169 reviews
4.0/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
Salary330Work Environment283Learning185Senior Management173Work Culture146
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