Patient Counsellor
Qi Spine Clinic · Mumbai · onsite · Posted 31d ago
₹3.0L - ₹4.5L PA0–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Position: Patient Counsellor
Company: QI Spine
Location: Mumbai
Department: Patient Care / Counseling
Employment Type: Full-Time
Location: Mumbai
Department: Patient Care / Counseling
Employment Type: Full-Time
About QI Spine
QI Spine is India's leading Spine Rehabilitation Clinic, specializing in the non-surgical treatment of back, neck, and joint pain. With a patient-first approach, advanced technology, and evidence-based treatment protocols, we help patients recover safely while making surgery the last option.
Role Summary
As a Patient Counsellor, you will be the primary point of contact for patients visiting the clinic. You will understand patients' concerns, educate them about QI Spine's treatment approach, guide them through their treatment journey, and help them make informed decisions. This role combines patient care, counselling, and consultative sales while ensuring an exceptional patient experience.
Key Responsibilities
- Counsel patients and their families regarding QI Spine's non-surgical treatment programs.
- Understand patient needs, concerns, and treatment expectations through effective questioning and active listening.
- Explain treatment plans, pricing, payment options, and expected outcomes in a clear and empathetic manner.
- Convert doctor recommendations into treatment enrollments while maintaining a patient-centric approach.
- Achieve monthly revenue and conversion targets.
- Build trust and maintain strong relationships with patients throughout their treatment journey.
- Coordinate with doctors, physiotherapists, and clinic staff to ensure a seamless patient experience.
Qualifications
- HSC or Bachelor's degree in any discipline.
Experience
- 0–5 years of experience in education counselling, admission counselling, tele-counselling, healthcare counselling, or consultative sales.
Skills Required
- Strong verbal and written communication skills.
- Fluency in English and the local language.
- Excellent presentation and interpersonal skills.
- Ability to build trust and influence patient decisions ethically.
- Good knowledge of MS Office and CRM software.
- Ability to work in a target-driven environment.
Looking for immediate joiners
Sourced from naukri
Skills
Retail SalesGuest servicefront line salesBanquet SalesPatient CounsellingHospitality SalesHealthcare SalesSalesGuest RelationsB2C Sales
About Qi Spine Clinic
Qi Spine Clinic
Healthcare
201
employees
2011
15 years old
Mumbai,Maharashtra
India
₹4.4L PA avg
Avg at Qi Spine Clinic
₹3L – ₹4.5L PA
This role
About
Qi Spine Clinic focuses on non-surgical back and neck pain treatment, aiming to reduce unnecessary surgeries through advanced rehabilitation techniques.
Industries
HealthcareHealthcare / Pharma
Employee ratings
10 reviews
3.1/ 5
Culture
2.4
Career growth
2.3
Work-life
2.5
Employees rate it well for
Skill Development33Compensation & Benefits32
Find them on