Patient Counsellor

Key Responsibilities

• Counsel patients and their families regarding QI Spine's non-surgical treatment programs.
• Understand patient needs, concerns, and treatment expectations through effective questioning and active listening.
• Explain treatment plans, pricing, payment options, and expected outcomes in a clear and empathetic manner.
• Convert doctor recommendations into treatment enrollments while maintaining a patient-centric approach.
• Achieve monthly revenue and conversion targets.
• Build trust and maintain strong relationships with patients throughout their treatment journey.
• Coordinate with doctors, physiotherapists, and clinic staff to ensure a seamless patient experience.

Qualifications

• Any HSC or Bachelor's degree in any discipline .

Experience

• 0–6 years of experience in education counseling, admission counselling, tele-counseling, or consultative sales.

Skills Required

• Strong verbal and written communication skills.
• Fluency in English and the local language.
• Excellent presentation and interpersonal skills.
• Ability to build trust and influence patient decisions ethically.
• Good knowledge of MS Office and CRM software.
• Ability to work in a target-driven environment.