Patient Counsellor

Role Summary:

The Patient Counsellor helps new patients understand our treatment and ensures a smooth and

pleasant experience throughout their journey.

Key Responsibilities:

• Make every patient feel comfortable during all visits.

• Manage the front desk and reception

• Help patients fill out forms and understand consultation requirements.

• Understand patient concerns and share important details with the doctor.

• Explain treatment plans, pricing, and expected recovery in simple language.

• Ensure all interactions are patient-focused.

• Convert patients to start treatment and generate revenue for the clinic.

• Engage and counsel patients to convert consultations into confirmed treatments,

supporting revenue generation and overall business growth.

• Encourage patients to complete their full treatment program.

• Share success stories and involve doctors to clear clinical doubts.

• Handle patient complaints with empathy.

• Build long-term patient relationships and ensure satisfaction.

• Coordinate with scheduling team for smooth appointments.

• Maintain a neat appearance and support a clean, patient-friendly clinic environment.

• Support daily clinic operations and financial tasks like billing and discounts.

• Maintain daily counselling reports.

Training:

• 15 days of training will be provided.

• No leaves are allowed during these 15 days.

• After evaluation at the end of training, you will start regular work.

Work Schedule:

• 6 days working, including Sundays.

• You can take one weekly off on any weekday (not Sunday).

• 8-hour shift between 7:00 AM to 9:00 PM (must be flexible).

Qualifications & Skills:

• HSC or Graduate

• Knowledge of Microsoft Excel

• Experience in patient counselling or customer service

• Sales experience & ability to meet targets

• Excellent communication and interpersonal skills

• Basic software knowledge