Patient Coordinator / ICU Coordinator

Minimum Qualification Required : - Any graduation

Minimum Experience Required : - 2+ Years.

Skills Required : -

• Good communication and computer skill.
• Good PR skill with ability to work under pressure

Department : - Front Office

Main Objective of the Role : -

• To make sure the patients are attended and guided accordingly.
• Acts as liaison between the consultant and patients / patient attenders.

Responsibilities : -

• 1. Welcomes visitors by greeting them, in person and addressing their queries.
• 2. To coordinate with admission counter and wards for shifting the patients.
• 3. To coordinate with attenders during counseling.
• 4. Plan, coordinate and carry out patient care operations.
• 5. Address patient requests and needs in a professional manner.
• 6. Respond to patient concerns timely and ensure patient satisfaction.
• 7. Schedule patient appointments and make reminder calls.
• 8. Greet patients and direct them to examination rooms.
• 9. Maintain patient medical records up-to-date, confidential and secure.
• 10. Collect and maintain patient health, demographic, insurance and financial information.
• 11. Suggest process improvements to enhance patient services.
• 12. Ensure that every patient is accounted for in the Patient Care Program.
• 13. Monitor admission and discharge of patients
• 14. Provide cash/ credit/ corporate billing and discount information to patients.
• 15. To deal with complaints and give accurate information
• 16. Arrangement of ambulance for patients & doctors for picking up and dropping
• 17. Handling petty cash and documenting the same wherever necessary.
• 18. Responsible for taking admissions and maintaining admission registers.
• 19. Make guests and visitors feel comfortable and valued while in the premises.
• 20. Briefs patients and other customers about the company and create brand impression.
• 21. Answering all incoming calls and addressing their inquiries.
• 22. To ensure proper housekeeping arrangements and other facilities on day to day basis.
• 23. Any other duty assigned by the HOD from time to time.