Patient Coordinator, Female

JOB DESCRIPTION:
1. The Patients Care Executive co-ordinates with treating consultant, resident doctors, other medical paramedical and support staff to develop a plan for each patient from admission to discharge and ensure smooth execution of the plan to facilitate the provision of quality care.
2. Assesses and responds to patient/family needs by coordinating efforts of other team members.
3. identifies and resolves barriers that hinder effective patient care.
4. Collaborates and consults with physicians on patients progress and discharge planning needs.
5. Managers the process to review and , as appropriate appeal denial received from payers.
6. Coordinates the discharge planning process ensuring involvement of all members of the healthcare team.
7. Maintain knowledge of resources and facilities available to patients and family members.
8. Collaborates with personnel at other facilities to coordinate smooth and effective patients transfer ad transitions.
9. To take comprehensive round daily, especially clear lies of communication with patient and relatives /attendant an obtain feedback to hospital functions.
10. ensure that all details , specially gaps identified in the customer feedback are recorded for the purposed of analysis and function control of variations in operational parameters and represent this data in a structured format along with possible control measures to respective head of department.
11. Perform as a trouble shooter and investigators
12. Explain all aspects of Hospital services to customers and how these services can be utilized to their advantage
13. Compile statistical and patient satisfaction reports, analyze and summarize these reports and state possible corrective action when ever indicated in an endeavor to improve and customize hospital services.
14. Perform all other job as per exigencies of work, which may be delegated as per superiors instructions.
15. Toe ensure Quality Control program to be deployed.
16. To formulate continuous Process improvement program and carry on Quality Initiatives.
17. To perform all other jobs as may be assigned due to exigencies of work.

Fluency in English language-
Ability to work in a shift timing of 01:00 pm to 09:00 pm