Patient Care/ Experience Coordinator

JOB OVERVIEW 

Position Details

Position: Patient Care Executive / Coordinator
Location: Bengaluru Sarjapur Road, Koramangala, JP Nagar & Whitefield

Employment Type: Full-time (Permanent)
Experience: 1+ Year

Interview:-Face 2 Face

Job Responsibilities

• Greet and assist patients with courtesy and professionalism.
• Manage check-ins, check-outs, and registration for both appointments and walk-in patients. Maintain and update patient records accurately.
• Ensure efficient and coordinated clinic flow by coordinating and planning patient appointments based on the availability of doctors at the centre, through online applications and phone calls. Communicate patients’ needs to the doctors upon the patient’s arrival at the centre.
• Handle daily coordination with corporate partners. Access and update appointments through partner portals as per client bookings.
• Communicate effectively with patients to ensure that all available services are clearly explained and understood.
• Ensure all post-appointment reports, including consultation, laboratory, and imaging reports, are uploaded to the respective corporate portals within the defined timelines.
• Serve as the single point of contact for escalations and queries received from corporate patient touchpoints.
• Perform other duties and responsibilities as assigned by the management.

Candidates with strong communication skills and a patient-centric approach will be preferred.