Patient Care Executive (Inbound Calling)
RG Stone Urology & Laparoscopy Hospital · Delhi · onsite · Posted 61d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Role:- Patient Care Executive
Department - Marketing and Clinical Programs
What You'll Do: -
What We Offer
Role:- Patient Care Executive
Department - Marketing and Clinical Programs
What You'll Do: -
- Answers incoming Calls & Emails of patients in a professional and courteous manner.
- Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
- Assist patient by informing the procedure to be followed to proceed further.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
- Review and follow-up on patient accounts in a timely manner.
- Enter and update correct patient data into the computer data bases.
- To be involved in quality Assurance / Quality control activities.
- To perform all the jobs as may be assigned.
- Participation in Continuous Quality Improvement.
- Comply with company policy and procedures and pertinent laws or regulations.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
Sourced from foundit
Skills
Quality AssuranceQuality Control
About RG Stone Urology & Laparoscopy Hospital
RG Stone Urology & Laparoscopy Hospital
Healthcare
364
employees
1986
40 years old
Delhi/NCR, Delhi
India
₹3.7L PA avg
Avg at RG Stone Urology & Laparoscopy Hospital
About
RG Stone Urology & Laparoscopy Hospital is dedicated to advanced urological care, utilizing cutting-edge technology for superior healthcare services.
Industries
Healthcare
Employee ratings
10 reviews
3.9/ 5
Culture
3.5
Career growth
3.1
Work-life
3.8
Employees rate it well for
Job Security40Work-Life Balance40
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