Patient Care cordinator
Max Healthcare · Noida · onsite · Posted 1d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Core Responsibilities
- To lead by example in exhibiting high levels of service orientation and proactive customer handling.
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
- Ability to handle Patients and attendants at Hospitals
- To ensure accurate and timely registrations.
- To be Customer centric in approach.
- Ability to evaluate and analyze Customer preference and feedback also guide efforts towards enhanced customer experience.
- To follow Cash / Credit / Corporate billing / discount, instructions and handle hospital information system efficiently.
- Ability to communicate with both Internal External customers.
- To effectively utilize Hospital Information System, EPABX system and other software provided.
- To be well groomed, punctual adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental occupational issues policies of the respective area.
- To comply with patient safety policy.
- To ensure safe utilization of equipment and proper waste disposal system.
Page BreakPage BreakIV. KEY PERFORMANCE INDICATORSMeasurable Deliverables
- Drive new initiatives for betterment of processes.
- Ensure training of staff.
- Minimum errors in the job.
V. JOB REQUIREMENTSMinimum Qualifications
Graduate / Post Graduate
Experience
1 to 5 years, preferably service industry / healthcare experienceBehavioural Skills
- Excellent Communication Interpersonal skills.
- Pro-activeness.
- Self-motivated.
- Keen listener
- Team Player
- Sevabhav
- Flexible and adaptive to challenges and situations
- Soft spoken
Technical Skills
- Training Skills
- Service Excellence
Language Skills
English, Hindi, Punjabi
VI. KEY INTERACTIONSKey Internal Contacts
Key External Contacts
- Internal Employees
- Inpatient / Outpatient customers (Face-to-Face and Telephonic)
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- Inpatient / Outpatient customers (Face-to-Face and Telephonic)
- Internal Employees
- Minimum errors in the job.
- To ensure safe utilization of equipment and proper waste disposal system.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceBillingDisaster managementService qualityService IndustryCustomer HandlingPatient Care CoordinatorInformation SystemTrainingHealthcare
About Max Healthcare
Max Healthcare
Healthcare
15.1k+
employees
2001
25 years old
Delhi/NCR, New Delhi
India
About
Max Healthcare is Indias leading providers of world class healthcare services.
Industries
HealthcareHealthcare / Pharma
Employee ratings
3,169 reviews
4.0/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
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