Patient Care Coordinator

Hiring: Doctors Assistant / Patient Coordinator | SSO Cancer Hospital

Location: Andheri & Thane
Employment Type: Full-time
Immediate Joining Preferred

About the Role

SSO Cancer Hospital is looking for a proactive and compassionate Doctors Assistant / Patient Coordinator to support oncology consultants in managing schedules, coordinating patient care, and ensuring a seamless treatment journey. This role requires close interaction with patients, doctors, and hospital departments, with a strong focus on patient experience and operational efficiency.

Key Responsibilities

Doctor Schedule Management

• Manage doctors' OPD, consultation, and surgery schedules.
• Coordinate appointments across multiple locations.
• Ensure optimal utilization of the doctor's time.

Patient Coordination

• Schedule patient appointments and follow-ups.
• Ensure smooth patient flow during OPD hours.
• Act as a single point of contact between patients and hospital teams.

Treatment Planning & Conversion Support

• Assist in converting OPD consultations into procedures or IPD admissions.
• Follow up with patients regarding diagnostics, treatment decisions, and surgery scheduling.
• Coordinate treatment plans and patient communication.

IPD & OT Coordination

• Plan and coordinate IPD admissions.
• Schedule OT bookings and procedures.
• Liaise with nursing, billing, and other hospital departments for seamless execution.

Insurance & Documentation

• Support insurance pre-authorization processes.
• Coordinate charity cases and ensure completion of required approvals and documentation.
• Maintain accurate patient-related records.

Data Management & Tracking

• Update patient records and follow-up trackers.
• Maintain scheduling and treatment data in hospital systems.
• Ensure timely and accurate data entry.

Patient Experience & Feedback

• Ensure a positive patient experience throughout the treatment journey.
• Collect patient feedback and encourage reviews for consultants and the hospital.

Candidate Requirements

Strong communication skills in English and Hindi
Excellent coordination and organizational abilities
Basic computer proficiency (MS Excel and hospital management systems preferred)
Prior experience in hospital, clinic, healthcare, or patient coordination roles preferred
Ability to handle patient interactions with empathy, professionalism, and sensitivity

Compensation

Salary: Best in Industry (based on experience and qualifications)

Apply on - [email removed]