Patient Care Coordinator - Front Office

• To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process.
• To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.
• To effectively implement policies, procedures through Front Office personnel.
• To daily supervise front office services and staffing.
• To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing.
• To ensure efficient functioning of Front Office personnel/ processes/ systems.
• To ensure FO Team awareness and readiness for emergency patient handling roles.
• To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.
• To coordinate with medical staff and other departments on behalf of Front Office Team.
• To conduct & coordinate training programs for front office team.
• To be well groomed, punctual & adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
• To comply with patient safety policy.
• To ensure safe utilization of equipment and proper waste disposal system.
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