Patient Calling - US Healthcare

Job Summary:

The Patient Calling Representative is responsible for contacting patients by phone to provide information, conduct follow-ups, and support patient communication needs.

Key Responsibilities:

Provide basic information about services, procedures, or next steps (within training guidelines)

Conduct follow-up calls after visits, treatments, or missed appointments

Update and verify patient contact information in the system

Document call outcomes accurately and professionally

Maintain patient confidentiality and comply with privacy regulations (e.g., HIPAA)

Provide necessary details to patients regarding their balance/statements.

Use polite, empathetic, and professional communication at all times

Required Skills & Qualifications:

Strong verbal communication and active listening skills

Comfortable making a high volume of outbound calls

Basic computer skills and ability to use scheduling or CRM systems

Professional phone etiquette and customer service mindset

Attention to detail and accurate data entry

Preferred Qualifications:

Experience in healthcare, customer service, or call centers

Familiarity with medical terminology (a plus, not always required)

US shifts
Working Days: Monday to Friday

Perks and Benefits:

• 5 days working fixed (Work from Office) - Weekends Off
• PF Facility
• Both-side cab
• One-time meal
• Health Insurance Facility worth Rs 5 lacs.