Patient Caller

Role & responsibilities

Experience: 0-3 Years

Male Candidates Only
Location: [Chennai]

Shift: [Night Shift]

Job Description

We are looking for a Patient Calling Executive to communicate with patients over phone calls, schedule appointments, provide healthcare-related information, and ensure a positive patient experience.

Key Responsibilities

• Make outbound and receive inbound calls from patients.
• Schedule, confirm, and reschedule appointments.
• Follow up with patients regarding treatments, consultations, and reports.
• Maintain accurate patient records and update information in the system.
• Address patient queries and escalate concerns when required.
• Ensure professional and courteous communication at all times.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge.
• Customer service and patient-handling skills.
• Ability to work in a fast-paced environment.
• Healthcare/BPO experience is preferred but not mandatory.