Patient Caller (US Healthcare medical billing end To end process)

We are urgently hiring Patient Callers for our growing US Healthcare process team. The ideal candidate must have prior experience in customer support, preferably in a US-based voice process.

Key Responsibilities:

• Handle inbound and outbound calls with US-based patients professionally and empathetically.
• Respond to patient queries related to their accounts, appointments, and billing details.
• Document detailed and accurate notes in patient accounts after every interaction.
• Resolve general inquiries and ensure a high level of patient satisfaction.
• Collaborate with internal teams to escalate and resolve complex issues.

Requirements:

• Minimum 1 year of experience in a customer care role, preferably in a US healthcare process.
• Candidates with AR Calling experience and excellent communication skills are also encouraged to apply.
• Strong verbal and written communication skills in English.
• Willingness to work in US night shifts.
• Ability to join immediately is highly desirable.