Patient Access and Affordability Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Access and Affordability Operations Manager based in United States.

This role oversees critical patient access and affordability programs, ensuring operational excellence, regulatory compliance, and high-quality service delivery. The position combines people leadership, process improvement, analytics, and cross-functional collaboration within a healthcare-focused environment. You will guide teams, optimize workflows, and strengthen program performance through effective controls and continuous improvement initiatives. The role requires strong operational judgment, attention to detail, and the ability to translate business strategies into measurable outcomes. You will partner with compliance, technology, quality, and product teams to resolve challenges and improve patient support operations. This is an opportunity to make a meaningful impact by helping create more efficient and reliable access solutions for patients.

Accountabilities:: The Patient Access and Affordability Operations Manager is responsible for leading daily operations, ensuring program compliance, improving performance, and supporting team success through effective leadership and process optimization.

Lead, coach, and develop team members by conducting interviews, onboarding new hires, providing ongoing feedback, and managing performance reviews.

Ensure programs are implemented, maintained, and modified according to established policies, procedures, compliance requirements, and quality standards.

Oversee operational workflows, monitor turnaround times, and provide guidance to ensure consistent and accurate execution.

Partner with training and quality teams to support employee development, maintain training requirements, and improve operational capabilities.

Conduct internal reviews, audits, process validations, and documentation checks to ensure adherence to regulatory and organizational requirements.

Develop and maintain performance metrics, standard operating procedures, and reporting frameworks in collaboration with quality and analytics teams.

Analyze operational data and quality reports to identify trends, recommend improvements, and implement corrective actions.

Drive continuous improvement initiatives focused on efficiency, productivity, cost optimization, and service quality.

Manage client and internal escalations, ensuring timely resolution, communication, and appropriate follow-up.

Collaborate with cross-functional teams on projects, implementations, compliance initiatives, and operational enhancements.

Support audit activities, address findings, and implement corrective action plans when needed.

Manage program policies, procedures, and performance objectives while ensuring alignment with organizational goals.

Requirements:

The ideal candidate brings healthcare operations experience, strong leadership capabilities, and the ability to manage complex processes while maintaining compliance and service excellence.

Bachelor’s degree in healthcare administration, business, finance, technology, social sciences, clinical studies, or a related field.

Minimum of 3 years of progressively responsible professional experience in healthcare, financial services, technology, operations, or a related environment.

Previous experience managing or supervising teams, including coaching, performance management, and employee development.

Strong understanding of operational processes, compliance requirements, quality management, and continuous improvement practices.

Ability to evaluate complex issues, make informed decisions, and recommend effective solutions.

Excellent communication and presentation skills, with the ability to collaborate across multiple teams and stakeholder groups.

Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.

Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.

Ability to identify risks, escalate issues appropriately, and respond effectively in fast-paced environments.

Professional, adaptable, and collaborative mindset with the ability to influence teams and drive results.

Benefits:

Competitive salary range of approximately $73,600 - $147,290 annually, depending on location, experience, skills, and qualifications.

Fully remote work opportunity within the United States.

Comprehensive benefits package designed to support employee health, financial security, and overall well-being.

Healthcare coverage options, including medical, dental, and vision plans.

Retirement savings and financial wellness programs.

Paid time off, holidays, and additional employee support programs.

Opportunities for professional growth, training, and career development.

Collaborative environment focused on innovation, operational excellence, and meaningful healthcare impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1