PAS-Tax Payroll-Staff

We currently seek a Staff to support the delivery and governance of our multi-country payroll operate engagements. The role will support the engagement team utilizing one global methodology to track the end-to-end process and provide subsidiary governance throughout the client life-cycle to mitigate risk, increase corporate transparency, improve compliance, ensure leveraging of key data insights and provide clients with additional product offerings.

The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple-countries and servicing the client globally in line with the EY Payroll Operate practices.

• Support the SMO team for multi-country clients and implementations.
• Support the engagement team with the global MCPO delivery of multiple clients and client escalations.
• Support the engagement teams to ensure the projects are delivered on time, within scope, and budget, and managed in a compliant manner.
• Contribute to continuous improvement. Leverage Global Payroll Operate tools, technology, methodology and processes.
• Learn and help to transmit global methodology and best global payroll practices
• Develop and maintain stakeholder relationships and support the engagement team with client-related communications.
• Support the preparation for regular client reviews and preparation of reports on progress, challenges, and solutions to stakeholders.
• Help to identify opportunities for process optimization and contribute to the implementation of innovative solutions to enhance service delivery.
• Support the service management documentation, process flows, and procedures for cross-country client consistency and efficiency.
• Communicate with cross-functional team members at all levels.
• Support the data collation process for SLA reporting and issue log maintenance.
• Work on annual rollover tasks, such as calendar preparation and EY tool updates.
• Support the internal teams in addressing escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
• Be involved in client-related change management efforts, including the adoption of new tools, processes, and system upgrades.
• Contribute to implementing process improvements to elevate service delivery, including ad-hoc projects.
• Contribute to proactive management of risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.
• Support the budget preparation and invoice management.
• Manage client and EY team access to engagement platforms.
• Provide ad-hoc support to clients and EY teams for service-related inquiries and tasks.

• Minimum 3 years of work experience
• Degree and/or undergraduate professional qualification
• Client serving and quality focused mindset
• Service management and/or payroll coordination experience
• Project coordination experience
• Attention to detail and ability to work in a dynamic environment
• Highly organised, proactive and a self-starter attitude
• Ability to quickly learn new information, processes and procedures
• Ability to meet deadlines and identify and resolve problems
• Interpersonal, and written/verbal communication skills
• Excellent English language skills
• Strong knowledge in the use of Microsoft Office suite of products