Parts & Service Engineer

Job Summary


Responsibilities

• Be a single point of contact for all aftermarket activities for the assigned region.
• Responsible for mentoring the distributor service team and instil a vibrant team spirit.
• Responsible for mapping managing installed fleet in region.
• Should have good control on Territory management through Channel Partners.
• Responsible for increasing revenues through promotion of different aftermarket products to customers either directly or through Channel partners.
• Organize Service Camps Road shows.
• Retain existing customer loyalties and improve NPS Score. Special focus on Key customers satisfaction in the region.
• Track Business Partners performance to ensure that they are supporting Customers as per the guidelines set out by our organization.
• Support Business Partner with suggested stocking guides as per fleet condition.
• Support in promotion and execution of Service Agreements.
• Forward customer feedback and any leads on new equipment requirements to Marketing Team.
• Should have good co-ordination skills with Regional Head Office supporting teams for quotation, order placement, material arrangement, invoicing, and dispatch of Parts. Responsible for timely collection of payments from Customers Channel Partners.
• Increase value added service and provide proper technical support.
• Responsible for monitoring, managing and timely resolution of customer complaints
• Proper documenting of Complaints with mean time to restore is maintained as per group guidelines.
• Position requires regular domestic travel frequent interaction with Customers
• Ensure to Maintain Safety Culture at Workplace. Take part in all SHE Activities.
• Participate in RCA and FIPs for analysis to improve of Fleets.

Qualifications

• BE/Diploma in Mechanical/Electrical
• 3 to 5 years experience with exposure of Hydraulic Attachment products.
• Well Experience with SHE standard and guidelines.
• Technical Competent on Hydraulic breakers.
• Having good troubleshooting skills on Hydraulic attachments as well as in excavators.
• Having good knowledge of MS Office, particularly Excel, Word, and PowerPoint, along with strong presentation skills.
• Communication Skills
• Analytical Skills
• Interpersonal Skills
• Problem-Solving Skills
• Attention to Detail
• Teamwork and Collaboration
• Adaptability
• Critical Thinking
• Time Management
• Problem Ownership
• Risk Management
• Customer Focus
• Exposure to Failure Analysis (FMEA RCA), Reliability and Sustainability Engineering
• Understanding and applying reliability metrics such as Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and failure rate analysis

Skills Competencies

• Analytical Mindset
• Problem-Solving Orientation
• Resilience
• Thoroughness
• Investigative Nature
• Outcome-Oriented
• Self-Development

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.