Parts & Service Consultant

Job Summary

Career Area: Product Support

Role Definition

Leads research and provides expertise in the development and implementation of marketing strategies.

Responsibilities

• Analyzing company profile and its operations to develop and align the marketing strategies with the organizations goals and objectives.
• Conducting market/competitive research to identify new opportunities and industry trends.
• Establishing metrics to monitor and review the effectiveness of existing marketing strategies; suggesting necessary interventions for improvement.
• Maintaining effective internal communications in the marketing department to discuss and align the marketing strategy to the changing organizational scenarios.

Skill Descriptors

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Level Working Knowledge: Communicates the importance of customer needs/expectations and commits to resolving them.
• Level Working Knowledge: Researches and verifies customer needs and expectations.
• Level Working Knowledge: Solicits customer satisfaction feedback and acts on improvement opportunities.
• Level Working Knowledge: Helps link organizational objectives to customer needs and expectations.
• Level Working Knowledge: Meets regularly with customers to understand their wants, needs and expectations.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Level Working Knowledge: Provides a quality of service that customers describe as excellent.
• Level Working Knowledge: Resolves common customer problems.
• Level Working Knowledge: Responds to unexpected customer requests with a sense of urgency and positive action.
• Level Working Knowledge: Provides direct service to internal or external customers.
• Level Working Knowledge: Documents customer complaints in a timely manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Level Basic Understanding: Explains the roles and responsibilities of a consultant.
• Level Basic Understanding: Lists the typical phases of a consulting assignment or project.
• Level Basic Understanding: Presents a professional image, especially when dealing with customers.
• Level Basic Understanding: Describes the consulting process and relationship with clients.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Level Basic Understanding: Describes non-verbal behaviors that influence the interpretation of the message.
• Level Basic Understanding: Cites examples of effective and ineffective communications.
• Level Basic Understanding: Explains the importance of effective business communication.
• Level Basic Understanding: Speaks/writes using correct language, mechanics, and gestures.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Level Basic Understanding: Explains the value of a disciplined approach to problem solving.
• Level Basic Understanding: Describes problem reporting and escalation practices.
• Level Basic Understanding: Utilizes accepted procedures for problem analysis and resolution.
• Level Basic Understanding: Identifies key aspects of problem-solving techniques used in own area.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Level Basic Understanding: Provides examples of the characteristics of effective business relationships.
• Level Basic Understanding: Identifies key business relationships in own organization.
• Level Basic Understanding: Describes the nature of a productive business relationship.
• Level Basic Understanding: Explains the benefits of building business partnerships.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Level Basic Understanding: Explains how a sense of competition with industry counterparts can motivate greater productivity.
• Level Basic Understanding: Identifies the key elements of the business strategy.
• Level Basic Understanding: Demonstrates the ability to articulate how own work supports the business strategy.
• Level Basic Understanding: Seeks help to clarify elements of the strategy that are beyond the groups influence.

Job Type & Logistics

• This position requires working onsite five days a week.
• Relocation is available for this position.
• Visa Sponsorship is not available for this position.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.