Partnerships Operations Specialist

This role manages the day-to-day operational activities required to maintain successful partnerships, including partner portal administration, certification coordination, deal registrations, marketplace listings, partner profiles, CRM administration, documentation, and partner program compliance. Working closely with the Partnerships team, Sales, Marketing, Delivery, and Alliance Managers, the Partnerships Operations Specialist ensures partner programs remain organized, compliant, and operationally efficient, enabling the Partnerships team to focus on developing strategic relationships, recruiting new partners, generating opportunities, and driving revenue growth.

Key Responsibilities Administer partner portals and partner program memberships.

Coordinate partner certification activities, including employee registrations, certification tracking, competency reporting, and renewal reminders.

Own the deal registration process, including submissions, renewals, and status tracking. Maintain Partner Profiles, CRM records, and partner documentation.

Manage partner program renewals, benefits, incentives, and compliance requirements.

Maintain the foundational components of the Partner Health Score, including certifications, program status, portal activity, and operational milestones.

Manage marketplace listings, partner directories, and company profiles across partner ecosystems. Publish and maintain approved partner enablement resources and operational documentation.

Monitor partner program requirements and recommend operational process improvements.

Partner with the Partnerships team, Marketing, Sales, Delivery, and Alliance Managers to ensure partner programs remain accurate, compliant, and operationally efficient.