Partner Value Solution Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to empowering NiCE's partner ecosystem to confidently position, sell, and deliver NiCE solutions. As a key member of this team, you will serve as the expert technical bridge between NiCE and its partners, equipping them with the knowledge, tools, and assets needed to create differentiated customer outcomes. You will act as a trusted technical go-to-market advisor, guiding partners from supported consumers of NiCE technology into self-sufficient, high-performing advocates.

This is a multifaceted role that spans sales engineering, technical enablement, technical account management, and services, all united by a single goal: increasing revenue and win rates by making partners effective at selling and delivering NiCE solutions.  A core focus of this position is owning partner readiness across NiCE's AI portfolio, including conversational AI, virtual agents, agent assist, automation, and AI-driven customer experience use cases.  You will equip partners with the skills and knowledge to translate customer business problems into concrete AI solution designs, guiding them through discovery, use-case qualification, success criteria definition, demo flows, proof-of-value and pilot execution, and the development of measurable outcome narratives.

In addition, you will provide expert guidance on AI architecture, integrations, data requirements, model behavior, governance, and responsible AI considerations, ensuring partners can confidently design and position solutions that are technically sound and ethically grounded.

Qualifications

Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments

The ability to translate business outcomes into AI use cases and success criteria

Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles; and experience supporting AI PoVs, pilots, or customer validation motions.

Key Responsibilities

Sales Engineering : You will lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored demos and proof-of-concept (POC) engagements that highlight integrated partner–vendor value, and serve as the technical trusted advisor helping partners shape architectures, proposals, and ROI narratives that win deals.

Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions

Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.

Support AI-focused demos and PoVs that show business impact, not just capability.

Lead technical discovery sessions with partners

Map partner and customer requirements to joint solutions and CCaaS/AI capabilities

Support tailored demos that showcase integrated partner–vendor value rather than standalone features

Support proof-of-concept (POC) engagements with partners

Act as the technical trusted advisor to partner teams

Help acquire / validate architectures for customer solutions

Assist in crafting ROI stories that demonstrate joint solution value

Technical Enablement : You will build and deliver repeatable technical enablement programs to ramp partner SEs and solution architects. This includes maintaining partner-facing assets such as reference architectures, integration guides, and battlecards in the partner portal. You'll run ongoing readiness programs, webinars, office hours, and 30–60–90 day plans, to keep partners current on product updates, roadmap direction, and best practices.

Make partners as self-sufficient and effective as the NiCE SE team

Build AI-specific enablement around conversational design, prompt/design patterns, use-case discovery, PoV execution, responsible AI, and outcome measurement.

Track partner feedback on AI capabilities, implementation friction, model behavior, integration gaps, and roadmap needs.

Help partners understand release impacts tied to AI features, model updates, data dependencies, and governance.

Includes building reusable demo scripts, talk tracks, objection handling, and competitive positioning.

Ensure partner enablement stays aligned with the account team's strategy

Build repeatable technical enablement programs for partner SEs and architects

Deliver enablement to ramp new partner technical staff

Support competitive differentiators for partner teams

Keep partners current on product updates and new features

Keep partners aligned with the NiCE product roadmap

Share best practices across the partner ecosystem

Technical Account Management : You will own the end-to-end technical relationship with key partners, managing integration patterns, release impact assessments, and escalation paths. You'll coordinate with Product and R&D to surface partner-driven requirements and influence the product roadmap. You'll also govern architecture, security, and performance standards across partner solutions to ensure they meet joint quality benchmarks.

Ensure NiCE technology reliably delivers business value for customers

Manage integration patterns across partner solutions

Assess and communicate release impact to partners

Assist in escalation paths for technical issues

Coordinate with Product and R&D teams on partner-driven requirements

Manage and track technical feedback from partners

Influence the NiCE product roadmap based on partner input

Services : You will support scoping of services for partner-led implementations, including estimates, SOW inputs, and responsibilities matrices. You'll provide architectural oversight on complex deployments to ensure technical deliverability of what was sold, and capture lessons learned to feed back into patterns, templates, and future partner enablement.

Support validation of services for partner-led implementations

Provide architectural oversight on complex partner deployments

Conduct advisory reviews on challenging implementation scenarios

Capture lessons learned from completed partner engagements

Feed lessons learned back into patterns and templates

Mission & Purpose

Empower the partner ecosystem to confidently position, sell, and deliver NiCE solutions

Provide expert support, enablement, and collaboration that showcases the full value of the platform

Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes

Serve as a trusted technical go-to-market advisor for partners on strategic opportunities and joint offerings

Drive ongoing enablement to transition partners from supported consumers to self-sufficient advocates  

  What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID:  11607 Reporting into:  Director of Presales Role Type:  Individual Contributor About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.