Partner Relationship Manager - Operations - JG

Location: Ahmedabad

Workdays: Monday to Friday

Role Overview

We are seeking a Partner Relationship Manager to act as the single point of contact for business partners, managing their end-to-end journey from onboarding to certification cycle support. This is a client-facing operations role requiring strong communication, relationship management, and disciplined time management.

Key Responsibilities

• Partner lifecycle management: Own onboarding, coordination, and engagement with partners.

• Primary contact: Handle partner queries, escalations, and follow-ups with professionalism.

• Certification workflow: Coordinate applications, audit scheduling, and certification decisions.

• Report tracking: Ensure compliance with formats and timelines.

• Timeline management: Oversee multiple partner accounts, flagging delays proactively.

• Surveillance & recertification: Support scope extensions and certification changes.

• Internal coordination: Liaise for contract review, quotations, and cycle planning.

• CRM record keeping: Maintain accurate partner history and status.

• Nonconformity follow-up: Track closure verification (administrative).

• MIS reporting: Prepare dashboards and status reports in Excel.

• Customer communication: Ensure responsiveness and professionalism daily.

Must-Have Skills

• Communication excellence - verbal & written.

• Relationship management - ability to build trust and resolve issues.

• Time management - juggle multiple accounts effectively.

• ISO knowledge - familiarity with ISO standards/report formats.

• Tech proficiency - Excel, Word, CRM/DMS tools.

• Organization & independence - proactive and well-structured.

Good-to-Have Skills

• Exposure to certification bodies, audit firms, or compliance services.

• Familiarity with IAF Mandatory Documents or accreditation requirements.

• Experience with certification management software/CRM platforms.

• Understanding of CAPA/nonconformity processes.

• Knowledge of Lean/Six Sigma fundamentals.

Ideal Candidate Profile

• 4-6 years of experience in client relationship management, business coordination, or operations.

• Background in certification/compliance industry is a plus.

• Comfortable being the primary escalation point and coordinating across teams.

• Accountable for outcomes, not just tasks.