Partner Manager, MSP

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

We are seeking an experienced MSP Partner Manager with 5+ years in Customer Success, onboarding, or account management within a B2B SaaS environment. This role is vital in guiding Managed Service Providers (MSPs) through implementation and ongoing success, ensuring effective deployment and driving their growth and retention while fostering a collaborative and supportive environment.

How we’re using AI today

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

This is a remote opportunity within the US.

What we're looking for:

• 5+ years of experience in Customer Success, onboarding, SE, or Account Management role in a MSP/B2B SaaS setting.

• Proven ability to manage customer relationships and drive successful implementations.

• Strong experience in leading software deployments within complex, matrixed environments.

• Strong sales acumen with a demonstrated track record of meeting and exceeding sales targets.

• Strong communication and training skills across various mediums (email, phone, video, and Slack).

• Solution-oriented mindset with a track record of addressing customer needs and challenges.

• Familiarity with customer success tools (e.g., Salesforce, Slack).

• Ability to thrive in a remote-first environment and effectively manage your own research and learning.

What you can expect:

• Account Management:

  • Oversee a diverse portfolio of MSP accounts, ensuring high client satisfaction and achieving deployment and sales targets.

  • Proactively identify growth opportunities to increase Annual Recurring Revenue (ARR) through upselling and cross-selling initiatives.

  • Conduct regular business reviews with clients to assess their needs, identify opportunities for growth, and address any challenges.

• Sales Activities:

  • Actively manage your deployment pipeline, identifying and pursuing new business opportunities within existing accounts.

  • Develop tailored proposals and presentations that articulate the value of 1Password’s solutions to MSPs End Customers.

  • Collaborate with the sales team to strategize and execute joint sales initiatives, enhancing our approach to market penetration.

• MSP Deployment Management:

  • Lead the process for new MSPs on-boarding, ensuring a seamless deployment of 1Password solutions in complex IT environments.

  • Coordinate closely with both MSPs and internal solutions teams to develop and execute implementation plans that meet client needs and timelines.

  • Monitor deployment progress, addressing any roadblocks or issues that may arise to ensure timely and successful implementation.

  • Train MSPs on enablement materials provided by 1Password, ensuring they can effectively sell, deploy, and support their end users.

• Relationship Building:

  • Cultivate strong relationships with MSPs, providing coaching and guidance to help them meet usage targets.

  • Engage with key stakeholders and present to C-suite executives, effectively communicating value propositions.

• Process Optimization:

  • Streamline onboarding processes and adjust MSP-specific development workflows to enhance customer engagement.

  • Monitor and adapt customer success metrics to align with organizational goals.

• Advocacy and Collaboration:

  • Advocate for MSP needs and feedback within 1Password, ensuring insights inform product and service development.

  • Work cross-functionally with internal teams to address high-priority issues, ensuring a seamless customer experience.

USA-based roles only: The annual base salary for this role is between $93,000 USD and $130,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy

Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account

Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.