Partner Account Manager / Business Development Manager

Job Summary

We are looking for an experienced Partner Account Manager / Business Development Manager to lead partner and client operations for our UAE e-invoicing business. The role involves managing partner relationships, coordinating client requests, driving business growth, handling commercial negotiations, and ensuring smooth coordination between clients, partners, and technical teams.

The candidate will lead a team of two Partner/Client Coordinators and oversee daily operations, CRM management, partner activation, renewals, and sales pipeline reporting.

Key Responsibilities

Partner & Client Relationship Management

• Manage daily partner and client communications through email, Microsoft Teams, and WhatsApp.
• Ensure all requests are assigned, tracked, and resolved within agreed SLAs.
• Build strong relationships with existing partners and clients.
• Onboard new reseller and integration partners and drive partner engagement.

Business Development & Commercial Management

• Handle proposals, pricing enquiries, discount requests, and commercial negotiations.
• Negotiate multi-entity and multi-year agreements within approved limits.
• Drive renewals, upselling, partner growth, and new business opportunities.
• Review partner pipelines and re-engage inactive or underperforming partners.

Client & Technical Coordination

• Coordinate with technical teams on ERP/API integration projects and client requirements.
• Communicate technical information, including APIs, ERP integrations, and invoice validation, in simple business language.
• Monitor project progress and proactively escalate delays or unresolved issues.
• Ensure proposals, technical documents, compliance documents, and integration guides are shared promptly.

CRM & Reporting

• Maintain accurate and up-to-date CRM records.
• Track customer interactions, deal stages, follow-ups, and next steps.
• Prepare weekly sales pipeline and outstanding-action reports.
• Ensure meeting minutes, action items, and follow-ups are completed on time.

Team Leadership

• Lead, train, and supervise two Partner/Client Coordinators.
• Allocate incoming requests and monitor team performance.
• Maintain SOPs, templates, and document libraries.
• Ensure consistent service quality and timely communication.

Required Skills & Qualifications

• 48 years of experience in B2B SaaS, IT, ERP, fintech account management, business development, partner/channel management, or presales.
• Experience leading or coordinating junior team members.
• Strong written and verbal communication skills in English.
• Excellent relationship management, negotiation, and follow-up skills.
• Ability to manage multiple client conversations and priorities simultaneously.
• Basic understanding of APIs, ERP integrations, and electronic invoicing.
• Experience in the UAE or GCC market.
• Strong ownership, organizational skills, and attention to detail.

Preferred Qualifications

• Exposure to UAE e-invoicing, FTA, ZATCA, Fatoora, or Peppol.
• Experience working with ERP platforms such as SAP, Oracle, Odoo, or Microsoft Dynamics.
• Experience with CRM administration and sales pipeline reporting.
• Arabic language skills will be an advantage.

Ideal Candidate

The ideal candidate is commercially driven, highly organized, and comfortable managing both customer relationships and operational workflows. They should be proactive in following up, resolving issues, coordinating with technical teams, and driving partner revenue growth.

Keywords: Partner Account Management, Business Development, Channel Sales, Partner Management, Client Relationship Management, B2B SaaS, ERP, Fintech, E-Invoicing, Peppol, UAE, GCC, CRM, Account Management, Sales Team Lead.