Parent Relationship Manager

Key Responsibilities:

• Lead Management:
• Call and follow up with leads generated through fieldwork, digital ads, events, and other sources.
• Counsel parents about school programs and policies to encourage enrollment.
• Address applicant inquiries and resolve issues via telephone, face-to-face (F2F) interactions, and written communication.
• Admissions Support:
• Provide personalized solutions to parent concerns and guide them through the admission process.
• Input, review, and manage student records and data in the admission database.
• Work closely with Zonal Heads to ensure informed and timely admission decisions.
• Relationship Management:
• Build and maintain strong relationships with parents to understand their needs and provide tailored support.
• Act as a liaison between parents and the school to ensure a smooth and positive experience.
• Administrative Tasks:
• Generate letters, reports, and lists as required to facilitate the admission process.
• Maintain accurate records of interactions with parents and admission-related activities.

Preferred Candidate Profile:

• MBA graduate or final-year MBA students preferred.
• Skills and Traits:
• Strong communication skills in English; fluency in the local language is a must. Knowing Hindi is an added advantage.
• Presentable, with excellent interpersonal and convincing abilities.
• Comfortable interacting with children and their parents.
• Proficient in using admission databases and related software.