Parent Relationship Manager

Role & responsibilities :

- Managed relationships with parents and addressed their queries, concerns, and feedback to ensure high customer satisfaction.

- Handled parent interactions through calls, meetings, emails, and other communication channels.

- Counseled parents regarding student admissions, academic programs, school processes, and related services.

- Supported admission and enrollment activities by handling inquiries, explaining offerings, and assisting parents through the admission process.

- Prepared and maintained daily/weekly reports related to inquiries, follow-ups, conversions, and parent interactions.