Parent Relationship Executive

JOB DESCRIPTION

SCHOOL PARENT SERVICE SUPPORT

About Us Established in 2004, we are a chain of schools offering national and international curriculums across 39 schools pan India. With our well-researched curriculum, modern teaching methodologies and wide range of extra-curricular activities and facilities we constantly strive to enthuse our students with fascinating learning experiences every single day.

Key ResponsibilitiesPrimary responsibilities:

• Parent Relationship Management.
• Serve as the key contact for parents.
• Resolve the Internal Service Request (ISR) raised by the parents on the portal.
• Collect parent feedback and concerns, and work with school leadership to address issues and improve satisfaction.
• Act as a mediator when needed to ensure concerns are heard and addressed respectfully and effectively.
• Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
• Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
• Adroitly track all parents equeries via organizational query traction mechanism like CRM etc.
• Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
• Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
• Facilitate the information of all elements pertaining to a childres life cycle in the school as well as post school activities, summer camps etc.
• Address parent inquiries regarding School policies and procedures.

External: Parents

Desired Qualification

• Graduate/Post Graduate in any discipline

Experience

• 1-5 years customer service work experience preferably in Education space.

Work Location: Vibgyor High Kadugodi

Map:  https://maps.app.goo.gl/KywmGtZwDrEPHYzF9