Parent Relation Executive

1. Reception & Visitor Management

• Greet and welcome students, parents, visitors, and guests professionally.
• Attend to visitors and understand the purpose of their visit.
• Direct visitors to the concerned department, staff member, or management.
• Ensure that visitors follow school security and entry protocols.
• Handle walk-in enquiries and provide accurate information.

2. Telephone & Communication

• Attend and respond to incoming calls professionally.
• Transfer calls to the appropriate department or staff member.
• Maintain a record of important calls and messages.
• Respond to general parent enquiries through phone, email, or other approved communication channels.
• Communicate school information clearly and courteously.

3. Parent & Student Support

• Handle routine queries from parents, students, and visitors.
• Guide parents regarding school procedures, timings, documents, fees, transportation, and other general information.
• Coordinate with concerned departments to resolve parent queries.
• Maintain professionalism and confidentiality while dealing with sensitive information.