Packaging Executive

Job Title: Packaging Executive

Department: E-commerce / Operations

Location: Gurgaon

Employment Type: Full-Time

About The Role

We are looking for a Packaging Executive who will be responsible for the accurate and timely packing, processing, and dispatch of e-commerce orders. The candidate will ensure that every order is correctly picked, quality-checked, securely packed, labelled, and handed over for dispatch within the defined TAT.

Key Responsibilities

• Process daily e-commerce orders received through the website and other sales channels.
• Pick products accurately as per the order/invoice.
• Verify SKU, product name, quantity, batch and expiry wherever applicable before packing.
• Conduct basic quality checks to ensure products are not damaged, defective, or mismatched.
• Pack products securely as per company packaging standards.
• Ensure proper use of boxes, tapes, bubble wrap, pouches and other packaging materials.
• Print and apply invoices, shipping labels, barcodes and other required documents.
• Prepare orders for daily courier pickup and ensure timely handover.
• Coordinate with courier/logistics partners regarding pickups and shipment-related issues.
• Maintain accurate records of packed and dispatched orders.
• Assist in handling returns, RTOs, replacements and damaged shipments.
• Maintain proper stock of packaging materials and inform the concerned team about low-stock items.
• Support regular inventory counting and identify stock discrepancies.
• Keep the packaging/warehouse area clean, organised and safe.
• Follow all SOPs related to packaging, inventory, quality and dispatch.
• Coordinate with the e-commerce and warehouse teams to ensure smooth daily operations.
  
  

Key Performance Indicators (KPIs)

Order Packing Accuracy: 99%+

Dispatch TAT: 100% orders dispatched within defined TAT

Picking/Quantity Errors: Minimum possible /

Damage Due to Packaging: Minimum possible

Daily Order Processing: As per assigned volume

Inventory/Packaging Material Accuracy: 100%

Courier Handover Compliance: 100%

Required Skills

• Good attention to detail and accuracy.
• Basic computer knowledge and familiarity with MS Excel/Google Sheets.
• Ability to work in a fast-paced e-commerce/warehouse environment.
• Good organisational and time-management skills.
• Responsible, punctual and disciplined.
• Ability to follow SOPs and maintain documentation.
• Good coordination and communication skills.
  
  

Qualification

• 12th Pass / Graduate preferred.
• Prior experience in e-commerce packaging, warehouse operations, order fulfilment or logistics will be an advantage.
  
  

Preferred Experience

Candidates with experience in Shopify, Amazon, Flipkart, Shiprocket or other e-commerce/courier platforms will be preferred.

Skills: e-commerce,packaging,operations,basic,tat,packing,commerce