Packaged/SaaS Application Engineer

Project Role :Packaged/SaaS Application Engineer

Project Role Description :Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills :Agentforce

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As a Salesforce Agentforce Engineer, you will lead the development and delivery of intelligent agent-based solutions using Agentforce and Agentforce Vibes. You will act as the primary technical point of contact, guiding teams in building, configuring, and deploying Salesforce agents aligned with business requirements.
This role requires strong Salesforce development expertise combined with hands-on experience in Agentforce implementation. You will support design decisions, oversee delivery, and ensure agents are built following platform best practices and enterprise standards.

Roles & Responsibilities:
Act as an SME for Agentforce-based implementations.
Lead the design and development of Salesforce agents using Agentforce and Agentforce Vibes.
Configure agent workflows, prompts, intents, and orchestration logic.
Guide team members on Agentforce implementation approaches.
Review agent configurations and supporting Salesforce code.
Collaborate with business analysts and stakeholders to translate requirements into agent solutions.
Integrate Agentforce with Salesforce data, Flows, Apex, and external systems.
Resolve technical challenges related to agent behavior and performance.
Participate in solution design and estimation activities.
Coordinate with multiple teams to manage dependencies.
Ensure quality, scalability, and security of deployed agents.
Conduct knowledge-sharing and enablement sessions on Agentforce features.

Professional & Technical Skills:
Must Have Skills
Strong Salesforce development experience.
Hands-on experience with:
oAgentforce
oAgentforce Vibes
Solid understanding of conversational AI and agent-based workflows.
Experience with:
oApex
oLightning Web Components (LWC)
oSalesforce Flows
oIntegrations (REST/SOAP)
Strong understanding of Salesforce governor limits and performance considerations.
Ability to design maintainainable and scalable agent solutions.
Good stakeholder communication and technical leadership skills.

Certifications Required
Salesforce Platform Developer I - Mandatory
Salesforce Administrator - Mandatory
Agentforce Specialist - Mandatory or In Progress
Salesforce AI Associate - Preferred

Additional Information:
5-7 years of Salesforce implementation experience.
Hands-on experience delivering Agentforce-based solutions.
Experience supporting multiple workstreams.
Familiarity with Agile / Scrum methodology.
15 years of full-time education is required.

Qualification 15 years full time education