Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to meet evolving business requirements. This role includes managing software releases, ensuring the stability and performance of systems, and utilizing various tools and platforms to customize solutions. The engineer collaborates with different teams to maintain compatibility across systems while adapting features to align with organizational needs, ensuring seamless operation and continuous improvement of the application environment.

Roles & Responsibilities:

• Expected to perform independently and become a subject matter expert.
• Required active participation and contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor system performance and troubleshoot issues to maintain optimal functionality.
• Document configuration changes and maintain detailed records of system modifications.
• Assist junior team members by sharing knowledge and providing guidance on best practices.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
• Strong understanding of ServiceNow platform architecture and its integration capabilities.
• Experience in configuring workflows, business rules, and service catalog items within ServiceNow HRSD.
• Ability to utilize APIs and low-code development tools to customize and extend application functionality.
• Familiarity with release management processes and ensuring system stability during updates.
• Skilled in troubleshooting and resolving issues related to packaged or SaaS applications.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
• This position is based at our PDC3B - SEZ location.
• A 15 years full time education is required.