Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Human Resource Service Delivery (HRSD)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and maintaining system stability to ensure seamless operation. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility and optimal performance. Collaboration with different teams to understand needs and implement effective solutions is a key part of daily activities.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical configurations.
- Monitor application performance and troubleshoot issues to maintain high availability and reliability.
- Document configuration changes and maintain knowledge base articles for future reference.
- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
- Strong understanding of ServiceNow platform capabilities and configuration options.
- Experience with APIs and integration techniques within ServiceNow environments.
- Familiarity with low-code development platforms and tools to customize applications.
- Ability to analyze system performance and implement improvements to enhance stability.
- Good problem-solving skills to address technical challenges and deliver effective solutions.
JD -

The HRSD Developer is responsible for designing, developing, and configuring HR Service Delivery solutions on the ServiceNow platform. This role focuses on building scalable workflows, automations, and integrations to enhance employee experience and HR operations.
1. Development Configuration
Develop and configure HRSD applications including:
HR Case Management
Employee Service Center (ESC)
HR Knowledge Base
Customize forms, workflows, UI policies, and business rules
Build and maintain catalog items and record producers

2. Workflow Automation
Design and implement workflows using Flow Designer and legacy workflows
Automate HR processes such as onboarding, offboarding, and employee lifecycle events
Optimize case routing, approvals, and task management

3. Integration Development
Develop integrations using:
REST/SOAP APIs
IntegrationHub
Integrate ServiceNow with HR systems (Workday, SuccessFactors) and identity tools
Ensure secure and efficient data exchange

4. Scripting Customization
Write server-side and client-side scripts (JavaScript):
Business Rules
Script Includes
Client Scripts
Develop reusable components and maintain code quality standards
- The candidate should have minimum 2 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification
15 years full time education