Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: Role of ServiceNow Developer OMT-CPQ

Mandatory Skills Required-

• ServiceNow Protal
• Proven hands-on experience implementing and configuring ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration and Order Activation
• Strong experience with order decomposition, orchestration, fulfilment and activation workflows
• Configuring and supporting the lifecycle of simple and complex products, bundles, promotions and pricing rules
• End-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement and Product Inventory
• Attribute mapping between commercial and technical products/services
• Integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub or middleware
• Working understanding of Logik CPQ: product catalog configuration and product modelling, configuration of complex products, bundles and commercial offers
• Working understanding of CPQ configuration rules, validation rules, dependencies and pricing logic, and the Quote-to-Order handover into Order Management
• Awareness of Logik Open APIs (REST) and how CPQ integrates with ServiceNow, including basic troubleshooting of CPQ integrations
• Experience working in Agile / SAFe delivery teams, including refinement of features into user stories
  
  

Fluent English (German is a plus)

Preferred Skills

• Telecommunications industry experience, with a strong understanding of Order Management, Order Activation and Service Fulfilment processes
• Hands-on Logik CPQ implementation experience and integration of Logik CPQ with ServiceNow SOMT
• ServiceNow Product Catalog Management and telecommunications product catalog management
• Integration with CRM, Product Catalog, OSS/BSS and provisioning systems
• Familiarity with TM Forum standards (eTOM, SID, Open APIs)
• Experience with ServiceNow Playbook and IntegrationHub
• Knowledge of Product Inventory and Service Inventory concepts
  
  

Mandatory Certifications

• ServiceNow CSA
• ServiceNow CAD
  
  

Preferred

• SOMT Accreditation
• ServiceNow CIS certifications (or other relevant ServiceNow implementation certification)
• TM Forum or telecommunications-related certifications are a plus