Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Hardware Asset Management (HAM)
Good to have skills : NAMinimum
3 year(s) of experience is required
Educational Qualification : 15 years full time educationSummary: As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and adapt applications accordingly is a key part of daily activities.Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to gather requirements and implement application enhancements.

Monitor system performance and troubleshoot issues to maintain optimal operation.

Document configuration changes and maintain knowledge base for future reference.

Assist junior team members by sharing knowledge and providing guidance on best practices.Professional Technical Skills:
Must To Have Skills:

Proficiency in ServiceNow Hardware Asset Management (HAM).

Experience with configuring and customizing packaged or software as a service applications.

Familiarity with application programming interfaces and integration techniques.

Ability to work with low-code platforms to develop and adapt solutions.

Strong problem-solving skills to address system stability and performance challenges.

Good communication skills to effectively collaborate with team members and stakeholders.

The candidate should have minimum 3 years of experience in ServiceNow Hardware Asset Management (HAM).

This position is based at our Bengaluru office.

A 15 years full time education is required.Qualification 15 years full time education