Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability of the system. Throughout the day, the engineer utilizes standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility and optimal performance. Collaboration with various stakeholders to understand needs and implement effective solutions is a key aspect of daily activities.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to gather requirements and translate them into technical configurations.

Monitor system performance and troubleshoot issues to maintain high availability and reliability.

Document configuration changes and maintain knowledge base articles to support ongoing maintenance.

Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional Technical Skills:

Must To Have Skills:

Proficiency in ServiceNow Human Resource Service Delivery (HRSD).

Experience with configuring and customizing ServiceNow modules to meet business needs.

Familiarity with APIs and integration techniques within the ServiceNow platform.

Ability to work with low-code development tools to streamline application enhancements.

Strong problem-solving skills to address technical challenges and optimize system performance.

Understanding of release management processes and version control in a SaaS environment.

The candidate should have minimum 3 years of experience in ServiceNow Human Resource Service Delivery (HRSD).

This position is based at our Hyderabad office.

A 15 years full time education is required.

Qualification 15 years full time education