Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Integration Hub
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and maintaining system stability to ensure seamless operation. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility and optimal performance. Collaboration with different teams to understand needs and implement effective solutions is a key part of the daily routine.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into effective application configurations.
- Monitor application performance and troubleshoot issues to maintain high availability and reliability.
- Document configuration changes, processes, and best practices to support knowledge sharing and continuity.
- Assist junior team members by providing guidance and support to foster their professional growth.

Professional Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Integration Hub.
- Experience with integration design and implementation using APIs and connectors.
- Familiarity with low-code/no-code platforms to customize and extend application functionality.
- Ability to troubleshoot and resolve integration and configuration issues efficiently.
- Strong understanding of software as a service application lifecycle and release management.
- Knowledge of system compatibility considerations and performance optimization techniques.
- The candidate should have minimum 3 years of experience in ServiceNow Integration Hub.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.




Qualification
15 years full time education