Packaged/SaaS Application Engineer

Project Role :Packaged/SaaS Application Engineer


Project Role Description :Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills :ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to meet evolving business requirements. This role includes managing application features, overseeing release cycles, and ensuring the overall stability and performance of the system. The engineer works closely with various teams to align solutions with organizational goals, utilizing standard tools, application programming interfaces, and low-code platforms to maintain compatibility and optimize functionality. Continuous monitoring and adaptation are key aspects of the daily workflow to provide seamless service delivery.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify process improvements and implement best practices within the team.
- Facilitate knowledge sharing and mentoring to support the growth of junior team members.
- Coordinate cross-functional communication to ensure alignment on project goals and deliverables.

Professional Technical Skills:
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Must To Have Skills:
Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
- Strong understanding of ServiceNow platform capabilities and configuration techniques.
- Experience with APIs and integration methods to connect ServiceNow with other enterprise systems.
- Ability to utilize low-code development tools to customize and extend application functionality.
- Familiarity with release management processes and maintaining system stability in SaaS environments.
- Skilled in troubleshooting and resolving complex application issues to ensure continuous service availability.
- The candidate should have minimum 5 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
- This position is based at our BDC14A - STPI location.
- A 15 years full time education is required.


Qualification
15 years full time education