Packaged/SaaS Application Engineer

Job Description
Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Microsoft Viva Development
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description:
The Customer Experience PM supports all aspects of the customer lifecycle from onboarding to value reviews for a strategic portfolio of Viva customers. This position requires a strong attention to detail and follow-through. The ideal candidate understands the HR and/or employee engagement space, has a passion for technology, is obsessed with helping customers succeed, and loves working in a fast-paced environment.

Serve as the primary contact for post-sales customer engagement, including onboarding, adoption, and consultative guidance
Act as a trusted advisor, providing best practices, insights, and consistent product guidance
Execute customer success strategies aligned to both short- and long-term business goals
Deliver value reviews that connect Viva solutions to customer business outcomes and priorities
Monitor customer health, identify risks, and develop actionable success plans to improve outcomes

Qualifications:
Proven experience in HR and/or employee engagement space
Willingness to learn new features and functionality of all Viva applications and M365 Copilot.
Strong understanding of data governance and security practices for all Viva applications and M365 Copilot.
Excellent problem-solving and troubleshooting skills.
Ability to work collaboratively with cross-functional teams.
Strong customer communication skills with effective response times and turnarounds.
Excellent public speaking skills and confidence in speaking to groups of people.
Ability to build professional relationships and be agnostic to potential conflicts within the customer and their teams.
Bachelor''s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 7+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Qualification15 years full time education