Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different system components. Collaboration with various stakeholders to understand needs and implement effective application adjustments is a key part of the work.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and translate them into application configurations.
• Monitor application performance and troubleshoot issues to maintain optimal system functionality.
• Document configuration changes and maintain detailed records to support knowledge sharing and compliance.
• Assist junior team members by providing guidance and sharing best practices to foster professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
• Experience with configuring and customizing ServiceNow modules to meet business needs.
• Strong understanding of application lifecycle management including release management and version control.
• Ability to work with APIs and integrate third-party services within the ServiceNow platform.
• Familiarity with low-code development environments and tools to streamline application enhancements.
• Problem-solving skills to identify and resolve technical issues efficiently while maintaining system stability.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.