Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and adapt applications accordingly is a key part of daily activities, ensuring seamless operation and continuous improvement of the software solutions.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to optimize application configurations to enhance system efficiency and user experience.
• Facilitate knowledge sharing and mentoring within the team to support professional growth and skill development.
• Coordinate with cross-functional teams to ensure alignment of application capabilities with business objectives.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Operations Management (ITOM).
• Strong understanding of application configuration and release management processes.
• Experience working with APIs and low-code platforms to customize and extend packaged applications.
• Ability to troubleshoot and resolve complex system issues to maintain application stability.
• Familiarity with performance monitoring and optimization techniques within software as a service environments.
• Excellent communication skills to collaborate effectively with diverse teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow IT Operations Management (ITOM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.