Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and maintaining system stability to ensure seamless operations. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility and optimal performance. Collaboration with different teams to address challenges and enhance application functionality is also a key part of the daily routine.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to gather requirements and implement application enhancements.

Monitor application performance and troubleshoot issues to maintain high availability.

Document configuration changes and maintain knowledge base for future reference.

Assist junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in ServiceNow IT Service Management (ITSM).

Strong understanding of IT service management processes and best practices.

Experience with configuring and customizing ServiceNow modules to meet business needs.

Ability to work with APIs and integrate ServiceNow with other enterprise systems.

Familiarity with low-code/no-code development platforms to streamline application modifications.

Good problem-solving skills and attention to detail in maintaining system stability.

The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education