Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA
Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various components. Collaboration with different teams to monitor and optimize application functionality is an integral part of the work routine.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to gather requirements and implement application enhancements.

Monitor system performance and troubleshoot issues to maintain optimal operation.

Document configuration changes and maintain knowledge base for future reference.

Assist junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in ServiceNow IT Operations Management (ITOM).

Experience with configuring and customizing packaged or software as a service applications.

Familiarity with using application programming interfaces and low-code platforms for solution development.

Ability to manage application releases and ensure system stability and performance.

Strong problem-solving skills to address and resolve technical challenges effectively.

The candidate should have minimum 2 years of experience in ServiceNow IT Operations Management (ITOM).

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education