Package Consultant - Oracle SCM Cloud

Role Overview As an IN Package Consultant specializing in Oracle SCM Cloud, you will serve as an L2 operational support specialist driving day-to-day sustainment for Oracle Transportation Management (OTM). Operating full-time on-site in Bangalore, you will ensure seamless logistics operations through proactive system monitoring, rapid incident resolution, and ongoing collaboration with both technical teams and business stakeholders.

Key Responsibilities

• System Sustainment & Support: Provide hands-on L2 operational support for OTM environments, taking ownership of day-to-day sustainment and system stability.
• Incident & Ticket Management: Analyze, troubleshoot, and resolve incidents and service requests within established SLAs to minimize operational disruptions.
• System Monitoring: Perform routine system checks, monitor batch jobs and integrations, and identify performance bottlenecks proactively.
• Stakeholder Coordination: Collaborate closely with internal technical teams, business end-users, and cross-functional partners to drive clear communication and issue resolution.
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Required Qualifications

• Relevant Experience: 5+ years of direct hands-on experience in Oracle Transportation Management (OTM) operational support and sustainment.
• Support Expertise: Proven track record in L2 support environments handling incident triage, ticketing systems, and root-cause analysis.
• Technical Proficiency: Strong understanding of OTM workflows, core domain setups, and end-to-end logistics business processes.
• Communication Skills: Effective verbal and written communication capabilities for interacting with business users and technical lead teams.
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Key Position Details

• Position Title: Package Consultant - Oracle SCM Cloud (OTM L2 Support Specialist)
• Experience Required: 5+ years of relevant OTM sustainment experience
• Work Location & Schedule: Bangalore (On-site from Day 1)
• Employment Type: Full-Time
• Interview Mode: Face-to-Face (Mandatory)