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    Job · 22854811

    PayU Payments logo

    P4 Key Account Manager - Sales

    PayU Payments · Mumbai · onsite · Posted 1d ago

    Undisclosed5–8 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    About the Team
    We are a high-performing sales and account management team focused on building strong, long-term relationships with our clients and driving sustainable business growth. We work closely with enterprise and strategic customers to understand their evolving business needs and deliver innovative fintech and digital payment solutions.
    Our team operates in a collaborative, fast-paced environment where customer success, relationship management, commercial understanding, and business growth are at the core of what we do.


    About the Role
    We are looking for a results-oriented and customer-focused Key Account Manager - Sales to join our team in Mumbai.
    In this role, you will be responsible for managing and growing a portfolio of key accounts. You will work closely with existing clients to understand their business objectives, strengthen relationships, drive account expansion, and identify opportunities for upselling and cross-selling PayU s fintech and digital payment solutions.
    The ideal candidate should have 5-8 years of experience in sales, account management, or relationship management, along with strong knowledge and relevant experience in the fintech industry. The candidate should be comfortable engaging with senior stakeholders and managing complex client requirements in a fast-paced business environment.


    Responsibilities

    Account Management Growth
    • Manage a portfolio of key and strategic accounts.
    • Build and execute account plans to drive revenue growth, customer retention, and increased wallet share.
    • Identify opportunities for upselling and cross-selling PayU s fintech and digital payment solutions.
    • Understand customers business models, objectives, challenges, and future requirements.
    • Drive account expansion by identifying new use cases and business opportunities.
    • Achieve assigned revenue, growth, retention, and account management targets.
    • Maintain a healthy pipeline of opportunities across existing accounts.


    Client Relationship Management
    • Build and maintain strong relationships with key client stakeholders and decision-makers.
    • Act as the primary point of contact for assigned accounts.
    • Conduct regular client meetings and business reviews to understand performance and identify growth opportunities.
    • Ensure a high-quality customer experience throughout the client lifecycle.
    • Proactively identify account risks and work towards timely resolution of customer concerns.
    • Coordinate with internal teams to address client requirements and improve service delivery.
    • Gather customer feedback and share relevant insights with Product, Technology, Operations, and other teams.


    Business Partnership
    • Work closely with Product, Technology, Operations, Risk, Compliance, Finance, and Customer Success teams to deliver effective solutions.
    • Understand client requirements and recommend relevant fintech and payment solutions.
    • Support solution discussions, product demonstrations, commercial proposals, and implementation plans.
    • Develop a consultative relationship with clients by acting as a trusted business partner.
    • Stay updated on developments in fintech, digital payments, payment processing, and competitor offerings.


    Sales Planning Reporting
    • Prepare and maintain account plans, sales forecasts, and opportunity pipelines.
    • Track account performance, revenue, transaction volumes, engagement levels, and key business metrics.
    • Provide regular updates to sales leadership on account health, opportunities, risks, and forecasts.
    • Maintain accurate and timely records in CRM and sales reporting systems.
    • Use customer data and business insights to identify trends and develop account growth strategies.
    • Support contract renewals, commercial discussions, and account expansion initiatives.


    Stakeholder Collaboration
    • Coordinate with cross-functional teams to ensure smooth onboarding, implementation, servicing, and issue resolution.
    • Drive internal alignment on client priorities and timelines.
    • Ensure that customer commitments are tracked and delivered effectively.
    • Build strong working relationships with internal stakeholders to improve account outcomes.


    Requirements

    Must-Have Skills
    • 5-8 years of experience in sales, key account management, strategic account management, client success, or a related function.
    • Strong knowledge and relevant experience in the fintech industry is mandatory.
    • Experience in digital payments, payment gateways, payment processing, merchant solutions, or related fintech products.
    • Proven experience managing key, enterprise, or strategic accounts.
    • Demonstrated experience in account growth through upselling, cross-selling, renewals, and relationship expansion.
    • Strong understanding of customer lifecycle management and client retention.
    • Experience engaging with senior stakeholders and decision-makers.
    • Excellent communication, presentation, negotiation, and relationship management skills.
    • Strong commercial and business acumen.
    • Ability to understand complex customer requirements and recommend suitable solutions.
    • Strong problem-solving and stakeholder management skills.
    • Ability to work effectively with cross-functional teams in a fast-paced environment.
    Please note: Relevant fintech experience is mandatory for this role. Candidates without strong fintech knowledge and experience will not be considered.


    Good to Have
    • Experience in payment gateways, merchant acquiring, payment orchestration, digital payments, or financial technology solutions.
    • Experience managing large enterprise clients and complex account structures.
    • Exposure to commercial negotiations, contract renewals, and strategic partnerships.
    • Understanding of transaction volumes, revenue metrics, payment success rates, and account profitability.
    • Experience using CRM and sales reporting tools.
    • Experience handling customer escalations and driving issue resolution.
    • MBA or equivalent qualification from a recognised institution.


    Key Competencies
    • Key account management


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer ExperienceCustomer RetentionAgilecrmbusiness modelsbusiness insightsconsultative sellingcustomer feedbackCommercial NegotiationsClient SuccessBankingClient Retentionclient relationshipcomplianceaccount management

    About PayU Payments

    PayU Payments logo

    PayU Payments

    FinTech

    1.7k+

    employees

    2002

    24 years old

    Amsterdam

    Netherlands

    ₹24.6L PA avg

    Avg at PayU Payments

    About

    Digital payment gateway for online transactions

    Industries

    FinTechFinancial ServicesInternet

    Employee ratings

    10 reviews

    3.4/ 5

    Culture

    3.1

    Career growth

    2.9

    Work-life

    3.9

    Employees rate it well for

    Work-Life Balance36Compensation & Benefits34

    Find them on

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