BENGALURU · FULLTIME
P3, Sr. Consultant, Compliance
Northern Trust
Bengaluru · onsite · Posted 3d ago
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Undisclosed3–8 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Key Accountabilities
Cross-functional operational coordination
ServiceNow operational oversight
Operational reporting and process monitoring
RegBook approvals
Continuous improvement
Skills and Experience
Eligibility for Internal Partners
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Provide senior operational oversight across the end-to-end GRCM process and supporting technology. The role connects teams across GRCM to maintain visibility of LRR progression, coordinate cross-functional dependencies, oversee ServiceNow production support, develop operational reporting and administer RegBook approvals. Through data-led insight and effective stakeholder engagement, the role identifies bottlenecks, supports timely issue resolution and strengthens operational performance.
Key Accountabilities
Cross-functional operational coordination
- Act as a central coordination point across GRCM, connecting Horizon Scanning, Regulatory Oversight, Rules Inventory, ServiceNow, CUBE and DT stakeholders to support effective end-to-end operation.
- Monitor cross-functional hand-offs and dependencies, ensuring operational issues, actions and decisions are progressed by the appropriate teams.
- Drive resolution of complex issues spanning multiple processes or teams, providing clear direction, constructive challenge and timely escalation where required.
- Maintain oversight of Traceability Matrix production status and related cross-functional dependencies, working with the Rules Inventory team to identify and escalate bottlenecks or issues.
ServiceNow operational oversight
- Serve as GRCM s primary SME for the end-to-end ServiceNow Regulatory Change process, with a detailed understanding of operational hand-offs and platform dependencies.
- Triage and coordinate resolution of production issues, defects and operational incidents, ensuring effective tracking, escalation and closure.
- Act as the operational liaison with DT Product and Technology teams on production support, platform stability and service performance.
- Administer GRCM ServiceNow access and maintain supporting operational procedures and guidance.
Operational reporting and process monitoring
- Lead the development and ongoing enhancement of the ServiceNow operational dashboard and associated management information.
- Provide visibility of LRRs throughout the regulatory change lifecycle, monitoring volumes, ageing, throughput and outstanding actions.
- Identify bottlenecks, delays and operational risks through trend analysis, and provide authoritative insight and recommendations to support senior management decisions.
- Drive improvements in operational effectiveness, transparency and process performance through data-led reporting.
RegBook approvals
- Approve RegBook subscription requests in CUBE and administer the associated approval workflow in accordance with agreed procedures.
- Act as GRCM s operational contact with CUBE for RegBook requests and related issues.
- Maintain RegBook approval procedures, guidance and job aids.
Continuous improvement
- Identify opportunities to simplify, standardise and automate operational processes.
- Maintain concise, current operational documentation and use operational insight to support process and service improvements.
Skills and Experience
- Ideally, a compliance or regulatory background within financial services, with a strong understanding of regulatory change management and the interaction between business processes, data and supporting technology.
- Experience of technology-enabled operations, ideally including ServiceNow, production support and operational reporting.
- Advanced analytical, reporting and problem-solving capability, with a proven ability to diagnose complex operational issues, identify root causes and drive practical resolution; experience developing dashboards and management information, with strong Excel and Power BI skills.
- Demonstrated leadership in coordinating complex cross-functional activity, managing dependencies and influencing outcomes across senior business and technology stakeholders.
- Clear executive communication, sound judgement and a disciplined, solutions-focused approach to issue management and continuous improvement.
- Proactive and adaptable, with the ability to anticipate issues, take initiative and operate effectively in a fast-paced environment.
Eligibility for Internal Partners
- 3 years as a Team Leader to move as a Section Manager currently at an Officer level.
- 24 months as a Consultant to move as a Senior Consultant. Movement within Senior Consultant and Section Manager is applicable if they have prior 36 months of people management experience.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
ServicenowTrend AnalysisPeople managementasset servicingAsset Managementissue managementDashboardProcess monitoringChange ManagementBankingtriagePower BiWealth ManagementoperationsFinancial Servicescompliancerecruiter
Section · Company
About Northern Trust
Northern Trust
Financial Services
5.6k+
employees
1889
137 years old
Bangalore/Bengaluru, Karnataka
India
₹9.3L PA avg
Avg at Northern Trust
About
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust is proud to guide the world’s most successful individuals, families and institutions.
Industries
Financial Services
Employee ratings
10 reviews
3.6/ 5
Culture
2.8
Career growth
2.2
Work-life
2.8
Employees rate it well for
Overall Company36Company Culture35
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