P2P Tower Leader Procure to Pay Delivery

P2P Tower Leader – Procure to Pay Delivery

Pan India

Role Overview

We are seeking an accomplished P2P Tower Leader to lead end-to-end Procure-to-Pay operations for global client engagements. The role is accountable for service delivery excellence, client relationship management, operational governance, process standardization, transformation initiatives, and team leadership within a business process services environment.

The incumbent will own delivery outcomes across the P2P value chain, drive operational efficiencies, ensure compliance and controls, lead high-performing teams, and partner with clients to deliver measurable business value.

Key Responsibilities

Delivery Leadership & Operations Management

• Lead end-to-end Procure-to-Pay operations across multiple client engagements.

• Own service delivery performance against agreed SLAs, KPIs, productivity, quality, compliance, and customer satisfaction metrics.

• Drive operational excellence through effective governance, risk management, and process controls.

• Ensure timely and accurate processing of purchase orders, invoices, vendor queries, payments, and related P2P activities.

• Manage service continuity, issue resolution, and escalation management.

Client & Stakeholder Management

• Act as the senior point of contact for client procurement, finance, and shared services leadership teams.

• Lead governance forums, operational reviews, and executive business reviews.

• Build strong client relationships and drive customer satisfaction through proactive engagement and value-led discussions.

• Partner with client stakeholders to identify opportunities for process optimization and business outcome improvement.

Team Leadership

• Lead and develop large delivery teams across onshore and offshore locations.

• Drive people development, succession planning, capability building, and leadership coaching.

• Foster a high-performance culture focused on accountability, customer centricity, continuous improvement, and innovation.

• Manage resource planning, workforce utilization, capacity management, and talent retention.

Continuous Improvement & Transformation

• Drive process improvement initiatives leveraging Lean, Six Sigma, automation, AI, and digital solutions.

• Identify opportunities to enhance efficiency, reduce costs, improve compliance, and strengthen supplier experience.

• Lead transition and transformation programs, including process migration, standardization, and stabilization initiatives.

• Support deployment of global process templates and best practices across delivery locations.

Governance, Compliance & Controls

• Ensure adherence to client policies, regulatory requirements, audit standards, and internal controls.

• Monitor operational risks and implement corrective actions to mitigate delivery and compliance issues.

• Drive process standardization and governance across regions and operating units.

Required Qualifications

• Bachelor's Degree in Commerce, Finance, Business Administration, Supply Chain, or related discipline. MBA preferred.

• 15-20 years of experience in Procure-to-Pay Operations, Shared Services, Global Business Services, or Business Process Services.

• Extensive experience managing large-scale P2P delivery operations and global teams.

• Strong knowledge of:

o Requisition to PO Processing

o Purchase Order Management

o Vendor Master Management

o Invoice Processing

o Accounts Payable Operations

o Payment Processing

o Vendor Query Management

o Supplier Governance & Compliance

• Proven track record of managing senior client stakeholders and complex delivery engagements.

• Experience working in outsourced service delivery or shared services environments.

Preferred Qualifications

• Lean Six Sigma Green Belt/Black Belt certification.

• Experience with SAP, Oracle, Ariba, Coupa, ServiceNow, or similar ERP and procurement platforms.

• Experience driving automation, AI-led operations, and digital transformation initiatives.

• Exposure to global delivery models and multi-country operations.

Key Competencies

• P2P Delivery Leadership

• Client Relationship Management

• Operational Excellence

• Service Delivery Governance

• Financial & Commercial Acumen

• Team & People Leadership

• Stakeholder Management

• Transformation & Continuous Improvement

• Risk & Compliance Management

• Executive Communication

Success Measures

• SLA & KPI Achievement

• Client Satisfaction & Retention

• Productivity & Cost Optimization

• Quality & Compliance Performance

• Employee Engagement & Team Development

• Automation & Continuous Improvement Outcomes

• Delivery Margin & Business Growth