P2P Senior Associate

Job Location: Chennai

Work Timings Shift : US Timings (Night shift)

Work Mode: Work from Office

Senior Associate Procure-to-Pay / Accounts Payable Client Serving

Key Responsibilities

• Execute and monitor Procure-to-Pay and Accounts Payable activities in accordance with client-approved policies, procedures, controls, and applicable regulatory requirements;
• Coordinate invoice processing activities including PO and non-PO invoice intake, validation, coding, two-way and three-way matching, approval routing, duplicate checks, variance resolution, and exception handling;
• Support supplier master data setup and maintenance, payment run preparation, payment holds and releases, vendor and internal query management, and AP helpdesk activities;
• Assist with supplier statement reconciliations, AP ageing follow-up, accruals, cut-off activities, month-end close support, and period-end reporting;
• Review service delivery performance against SLAs and KPIs, identify issues, and recommend improvements to improve accuracy, timeliness, productivity, and control adherence;
• Support transition activities from client teams to PwC, including knowledge transfer, shadow and reverse-shadow activities, process stabilization, and onboarding of delivery resources;
• Develop, update, and follow detailed desktop procedures, SOPs, process maps, RACI documents, escalation paths, and control documentation;
• Escalate service delivery risks, production issues, policy deviations, and control gaps to the manager and support timely remediation with client stakeholders;
• Identify continuous improvement opportunities, including process standardization, automation, queue management, productivity improvement, and organizational efficiency initiatives;
• Collaborate with client teams, internal delivery teams, and cross-functional stakeholders across Finance and Accounting areas including Accounts Receivable, Billing, Collections, General Accounting, Tax, Treasury, and FP&A.

Required Qualifications and Experience

• Minimum one year of supervisory, process coordination, quality review, or team support experience preferred for Senior Associate level;
• Hands-on experience in invoice processing, supplier master data, payment processing, T&E, credit card administration, AP query management, reconciliations, and AP period-end support;
• Working knowledge of controls, maker-checker processes, approval matrices, segregation of duties, SLA tracking, KPI reporting, and exception management;
• Strong communication skills with the ability to work in a client-facing environment and coordinate with multiple stakeholders across geographies.

Preferred Knowledge and Skills

• Demonstrates thorough knowledge of end-to-end P2P and AP processes including invoice intake, validation, coding, matching, approvals, payments, vendor queries, reconciliations, and close support;
• Uses ERP and workflow tools such as SAP, Oracle, NetSuite, Workday, Microsoft Dynamics 365 F&O, Ariba, Coupa, ServiceNow, Jira, Hypatos, Vic.AI, or similar platforms;
• Applies strong analytical and problem-solving skills to resolve invoice exceptions, vendor issues, payment holds, GR/IR mismatches, duplicate invoices, and ageing items;
• Maintains process documentation and supports training, knowledge transfer, quality checks, and operational readiness for new or transitioned work;
• Supports daily huddles, queue tracking, backlog management, SLA reporting, KPI dashboards, and weekly performance reporting;
• Demonstrates a continuous improvement mindset by identifying process gaps, control enhancements, automation opportunities, and productivity levers;
• Works effectively in fast-paced client-serving environments with attention to detail, ownership, collaboration, and a commitment to quality delivery.