P2p Operation Support Representative

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JOB TITLE: P2P Operation Support Representative

Integrated Service Desk (ISD) supports Adobe stakeholders and suppliers by managing queries related to Accounts Payable, Travel & Expense, Global Procurement, and Vendor Risk Management systems and processes.

Leveraging data analytics, we proactively identify customer pain points, recurring issues, and escalation trends. Where possible, we implement solutions to address these challenges directly. When systemic solutions are not feasible, we ensure stakeholders have access to accurate information by providing clear guidance and comprehensive FAQs through Inside Adobe and the Support Center.

Our focus is on enabling effective self-service experiences through knowledge articles, process documentation, and user education. By empowering users with the right information at the right time, we reduce effort, improve efficiency, and consistently strive to deliver an exceptional customer experience.

Skills

1. Consistently meet assigned volume and productivity targets as determined by management.
2. Demonstrate proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
3. Maintain composure and professionalism when supporting customers who may be stressed or dissatisfied.
4. Exhibit strong time management and prioritization skills, with the ability to effectively manage multiple tasks simultaneously.
5. Successfully handle high-volume workloads while meeting monthly performance goals.
6. Thrive in a fast-paced, challenging, and results-oriented team environment.
7. Demonstrate flexibility to work extended or non-standard hours when business needs require.
8. Be a self-starter with a proactive mindset, strong initiative, confidence, and a positive, customer-focused attitude.
9. Build and maintain effective working relationships with internal stakeholders and suppliers.
10. Collaborate effectively as a team player, prioritizing team objectives over individual goals.
11. Lead or contribute to cross-functional and organizational stretch projects while maintaining operational responsibilities.
12. Possess fluent English communication skills.
13. Demonstrate strong analytical, written, verbal, and interpersonal communication skills.
14. Consistently meet or exceed defined Service Level Agreements (SLAs) while maintaining quality and customer satisfaction standards.
15. Demonstrated ability to perform Root Cause Analysis (RCA), identify underlying process or system issues, and drive corrective actions to prevent recurring incidents and reduce future query volumes.
16. Ability to identify knowledge and training gaps, develop targeted training plans, and support continuous learning and capability building.

Education

- Associates or bachelor s degree with a focus in a Business-Related field.

- Three to four years of experience in accounts payable, travel & expense, or procurement of

products and services in the areas of facilities, IT, marketing and/or professional services.

- Experience working with customer support.

- Knowledge and understanding of the tools and processes related to procurement, accounts

payable and/or travel & expense fields.

- May include ownership of scope including but not limited to Accounting, Goods Receipt, and

other business functions within Adobe s Controllership.

- Finance Background Preferred.