Outreach Specialist

Company Description Globiva is one of India's fastest growing Business Process Management (BPM) companies, focused on delivering outstanding customer experiences for diverse clients. Since starting operations in 2018, Globiva has expanded to 5000+ employees serving 40+ customers from delivery centers in Gurugram, Bengaluru, and Kolkata. The organization is built on core principles of Employee First, Value Delivery, and Customer Focus, which support a flexible and agile work environment. Globiva offers solutions in customer interaction, content curation, and finance & accounting, combining experienced teams with automation and digital tools. To learn more about Globiva's services and culture, candidates can visit www.globiva.com.

Role Description The Outreach Specialist is a full-time role based in Gurugram with a hybrid work model, allowing a combination of on-site and work-from-home arrangements. In this position, the specialist engages with communities, partners, and stakeholders to promote Globiva's services and initiatives, and to build long-term relationships. Daily responsibilities include conducting outreach campaigns, coordinating events or virtual sessions, managing communication across channels, and gathering feedback to improve engagement strategies. The role also involves researching target markets, preparing outreach materials, documenting interactions in line with company processes, and collaborating closely with customer service and marketing teams. The Outreach Specialist is expected to uphold Globiva's customer-centric values while ensuring consistent, professional representation of the brand.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal and written interaction with diverse stakeholders.
• Candidates should possess Customer Service skills to handle queries, support community members, and maintain high satisfaction levels.
• Candidates should possess Research skills to identify outreach opportunities, understand community needs, and analyze engagement outcomes.
• Candidates should possess Community Outreach skills to plan and execute campaigns, events, and partnerships that expand reach and impact.
• Candidates should possess Writing skills to create outreach messages, email campaigns, social media posts, and basic reports.
• Relevant qualifications such as a bachelor's degree in communications, marketing, social work, or a related field are beneficial.
• Experience in outreach, customer engagement, or contact center environments is an advantage.
• Ability to work in a hybrid setting, manage time effectively, and collaborate with cross-functional teams.