Outreach Manager / Regional Head (North India)

Role & responsibilities

Job Description

Position Description

Position Title: Outreach Head
Reports To: Head of Future Student Recruitment
Employment Type: Full-time

Account abilities

Plan and delivery of recruitment engagements

• Creation of University's High School Strategy, Target Schools List in partnership with Parent University
• Delivery of University's High School Strategy in partnership with parent university's team in India
• Plan and conduct customer-facing activities including school visits, counsellor briefings, information sessions.
• Manage partner relationships as directed (schools, universities, corporates)
• Support recruitment fairs, webinars, open days, campus tours and other events.

Drive end-to-end lead conversion

• Capture and qualify leads; provide counselling; schedule follow-ups; coordinate application steps with Admissions.
• Maintain accurate and consistent CRM hygiene (notes, statuses, next actions); submit weekly activity reports and pipeline updates.
• Ensure collateral accuracy and brand compliance on-site; report issues and corrective actions.
• Manage pipeline performance
• Gather market intelligence & feedback (objections, competitor claims & activity, trends in student aspirations, changes in school and university sectors) and share with Brand/Admissions.

Governance, Values & Safety

• Operate within University's global brand governance model, ensuring all activity is aligned with defined Playbooks, with appropriate approvals and compliance to defined frameworks and processes.
• Actively demonstrate alignment with the University's Code of Conduct and Values.
• Comply with all health, safety, and wellbeing policies and take reasonable care to ensure actions do not impact the psychosocial or physical health and safety of self or others.

Skill & Experience

• Bachelors degree; 7+ years in outreach/counselling.
• Strong presentation and interpersonal skills; travel flexibility.
• Organization and CRM literacy.

Key relationships

• Head of Future Student Recruitment
• Admissions
• Event Executives;
• Brand team